The Sorqela™ store is operated by Shenzhen Wangdao Culture Technology Co., Ltd., the company responsible for purchases made through sorqela.com.

Our range focuses on compact gardening essentials and accessories for balconies, patios, courtyards, and household planting spaces. Check each product page for its intended purpose and included components.

Lighting and screen settings can affect how colors and surface finishes appear. Review the written specifications alongside the photographs. If the delivered item is materially different from its description, contact us for assistance.

Measure your available space and compare it with the listed product dimensions. For mounted accessories, also check the attachment requirements, supporting surface, and stated weight limit. Contact us before ordering if a specification is unclear.

Outdoor suitability varies by item. Follow the product’s stated material, weather-exposure, and care guidance. Do not assume an accessory is frost-resistant, waterproof, or suitable for continuous outdoor exposure unless the listing confirms it.

Many home gardening tasks can start with a small planting area and a few practical accessories. Choose products suited to your space and intended plants, and follow their instructions. Plant growth also depends on light, climate, soil, and watering; accessories do not guarantee growing results.

Preparation normally takes 2–4 business days after payment confirmation. During holidays or busy periods, it may take up to 5 business days. This preparation period is separate from the carrier’s transit time.

After dispatch, estimated transit times are:

• United States: 10–15 business days
• Canada, United Kingdom, and Australia: 11–16 business days
• Other available destinations: 15–20 business days

These are estimates rather than guaranteed arrival dates. Business days exclude weekends and public holidays. Shipping availability is shown at checkout.

Shipping costs $5.99 per order for an available destination. The charge and final order total appear before payment. Purchases are charged in USD. You may use PayPal or the credit and debit card methods displayed at checkout. PayPal guest checkout is available only when offered by PayPal for your transaction.

Orders may leave our own or partner fulfillment facilities, including overseas locations, depending on stock and destination. Our registered company address is not necessarily the dispatch location. Import charges may apply unless checkout states that they are included.

We send a shipping confirmation email with tracking information after dispatch. The first carrier update may take 1–3 business days to appear. A newly created label does not necessarily mean the carrier has collected the parcel.

Email service@sorqela.com with your order number if tracking remains unchanged for an extended period or your order passes its estimated delivery window. We will review the shipment and seek further information from the carrier or fulfillment partner where necessary.

Check your mailbox, usual delivery locations, household members, and building reception where relevant. If you still cannot locate it, contact service@sorqela.com. We will investigate the available delivery evidence; a “Delivered” scan alone does not automatically close your claim. For a confirmed lost shipment, we will arrange an appropriate replacement or refund.

Send your request to service@sorqela.com as soon as possible, preferably within 12 hours of ordering. Include your order number and the change you need. We will check fulfillment progress before confirming the request. Changes and cancellations cannot be guaranteed once packing or dispatch arrangements are underway. Approved cancellations are refunded to the original payment method. If the parcel has shipped, refer to our Return & Refund Policy.

You may request a return for an eligible item within 30 calendar days of delivery. Change-of-mind returns must meet our Return & Refund Policy conditions, including being unused, in their original condition, and complete with the original packaging and components. Applicable statutory rights remain unaffected.

Contact service@sorqela.com with your order number, the product concerned, and the reason for your request. For damage or other product issues, photographs or videos can help us review the problem and explain the next steps.

Our support team will provide the appropriate return destination and instructions. Please do not send goods to the registered business address unless we specifically direct you to do so.

You pay return shipping for a change of mind, such as preferring another style or size when the correct item was supplied. If an item arrived damaged, defective, incorrect, or materially different from its description, we will cover necessary return shipping or provide another appropriate solution at no additional cost to you.

For approved returns under our voluntary 30-day policy, we issue refunds to the original payment method within 5–10 business days after receiving and inspecting the goods. Your bank or payment provider may take additional time to display the credit. If more than 15 business days have passed since approval, email service@sorqela.com. Any applicable statutory refund deadline takes priority.

Email service@sorqela.com with your order number, a description of the issue, and relevant photographs where available. Report delivery damage promptly, ideally within 72 hours. This recommended period is not an automatic cutoff for assistance. We will review the issue and arrange an appropriate replacement, refund, or return solution without additional charges for our error.