These Terms of Service explain the conditions for browsing sorqela.com, using its features, and purchasing Sorqela™ products.

Throughout these Terms, “we,” “us,” and “our” mean Shenzhen Wangdao Culture Technology Co., Ltd., operating under the brand Sorqela™. “Services” means our website, online store, customer tools, and related shopping services.

Sorqela™ offers compact gardening essentials and accessories for balconies, patios, courtyards, and home planting spaces. Our online store uses Shopify’s commerce platform.

Read these Terms together with our Shipping Policy, Return & Refund Policy, Payment Options, and Privacy Policy. By using the Services or submitting an order, you agree to the applicable conditions described here.

Nothing in these Terms removes mandatory consumer protections or other rights that cannot lawfully be excluded.

You must be legally able to enter into a purchase agreement under the laws applicable to you. A minor may use the Services only with appropriate supervision and authorization from a parent or legal guardian.

Provide accurate contact, billing, and delivery information when creating an account or placing an order. Update those details when necessary so we can process purchases and communicate with you.

Keep your account credentials confidential and notify us if you suspect unauthorized access. Do not sell, transfer, or share your account in a way that compromises its security.

You do not need an account to read our publicly available policy pages or contact customer support.

Our range focuses on accessories for everyday home gardening, including compact planting spaces and outdoor areas.

Product pages describe the materials, dimensions, included components, and intended uses relevant to each item. Review these details before purchase, particularly where fit, mounting requirements, or available space matter.

Screen settings and lighting may affect how colors appear. Minor visual differences do not excuse supplying an item that is defective or materially different from its description.

Follow the instructions and any stated weight, installation, or usage limits. Do not assume an item is suitable for structural support, railing attachment, food contact, freezing conditions, or prolonged weather exposure unless the product information specifically confirms that use.

Plant growth depends on factors such as climate, light, soil, watering, and plant selection. Gardening accessories alone do not guarantee a particular growing result.

We may update our selection or descriptions for future purchases. Such updates do not retrospectively change the agreed characteristics of an accepted order.

Submitting an order is a request to purchase the selected products. An automated receipt acknowledges submission; acceptance occurs when we expressly confirm the order or dispatch it.

We may decline an order for a reasonable reason, including unavailable stock, an unsupported destination, failed payment authorization, or suspected fraudulent activity. If we cannot fulfill an order after receiving payment, we will notify you and refund the unfulfilled purchase.

We will not substitute a materially different product without your agreement.

For address changes or cancellation requests, email service@sorqela.com as soon as possible, preferably within 12 hours of purchase. We will check fulfillment progress and confirm whether the request can be completed.

Changes or cancellations cannot be guaranteed once packing or dispatch arrangements are underway. If an order has shipped, our Return & Refund Policy explains the available next steps. Applicable statutory cancellation rights remain unaffected.

Purchases are charged in United States Dollars (USD). Product prices and promotions may change for future orders.

Before payment, checkout displays the order total, including the shipping charge and any taxes collected through checkout. Destination-country import duties or clearance charges may be payable separately unless expressly included.

A flat shipping charge of $5.99 applies to each order for an available destination, as described in our Shipping Policy.

PayPal and the credit or debit card methods displayed at checkout may be available. PayPal determines whether guest card checkout is offered for a particular transaction.

Use a payment method you are authorized to use and provide accurate billing details. Your bank or payment provider may require additional verification or charge currency-conversion fees.

We do not store your full card number or card security code. Do not send these details to customer support.

If a pricing error affects an order, we will explain the issue and seek your agreement to any proposed correction or offer cancellation and a refund. We will not impose an additional charge without authorization.

Standard processing takes 2–4 business days after payment confirmation. During holidays or high-volume periods, processing may take up to 5 business days.

Estimated transit times after dispatch are:

• United States: 10–15 business days
• Canada, United Kingdom, and Australia: 11–16 business days
• Other available destinations: 15–20 business days

Business days exclude weekends and public holidays. Processing time is additional to transit time.

Orders may ship from our own or partner facilities, including overseas locations. The registered business address is not necessarily the dispatch location.

Delivery estimates may be affected by customs, carrier disruptions, weather, and local conditions. We will assist with delayed, missing, or damaged shipments rather than treating carrier handover as the end of our responsibility.

If a parcel is confirmed lost, we will arrange an appropriate replacement or refund. A tracking status of “Delivered” does not automatically prevent investigation of a non-receipt claim.

See our Shipping Policy for tracking information, customs charges, and delivery assistance.

Website text, photographs, graphics, branding, layouts, and other original materials belong to us or their respective owners and are protected by applicable intellectual property laws.

You may browse the website and retain order information for personal use. Commercial reproduction, distribution, alteration, or use of our content requires permission unless otherwise allowed by law.

Sorqela™ branding may not be used to suggest an unauthorized business relationship or endorsement.

Shopify names and branding belong to Shopify. Other third-party marks remain the property of their respective owners.

Some website features may be supplied by independent providers, such as payment, tracking, or customer-service tools.

Additional provider terms may apply when you use those features. Review them where relevant, especially before sharing information or authorizing payment.

Availability may depend on the provider, your location, or technical conditions. We cannot promise uninterrupted access to every optional feature.

Using a third-party tool does not remove our responsibilities for products sold by us or rights that applicable law gives you.

We may include links to external websites for information or convenience. Those websites are managed separately and may have different terms and privacy practices.

A link does not automatically constitute our endorsement of all content, products, or statements on the linked website.

Questions about an independent provider’s services should be directed to that provider. Questions about your Sorqela™ purchase should be sent to service@sorqela.com.

Shopify provides the commerce technology used to operate this store.

Purchases from Sorqela™ are transactions with Shenzhen Wangdao Culture Technology Co., Ltd. Shopify is not the seller of our gardening products and does not handle our merchant obligations concerning fulfillment, returns, or product remedies.

Contact our support team for assistance with your order. Shopify’s own services are subject to its applicable terms, without limiting any rights you may have under law.

Our Privacy Policy explains how personal information is collected, used, shared, and retained in connection with the store.

Shopify and providers supporting payment, fulfillment, delivery, and customer assistance may process information needed to perform their services. Processing may occur outside your country of residence.

For information about Shopify’s practices, visit: https://www.shopify.com/legal/privacy

Please review our Privacy Policy and any available privacy-choice controls. Acceptance of these Terms does not itself constitute consent to optional marketing or non-essential tracking.

You may submit product reviews, suggestions, photographs, or other feedback where the Services allow.

Submit only content you own or are authorized to share. Do not include unlawful material, confidential information belonging to others, or misleading claims. Disclose any incentive received for a review where required.

By submitting content for publication, you allow us to display, reproduce, and make reasonable formatting adjustments to it for operating and promoting the Services. You retain ownership of your content.

We will not knowingly change a review in a way that misrepresents your experience. Separate permission may be requested for uses beyond the purpose of your submission.

We may remove content that violates these Terms, infringes another person’s rights, contains spam, or exposes sensitive personal information.

We may correct mistakes in descriptions, availability, prices, or other website information.

If an error materially affects an existing order, we will contact you and explain the available options. Where appropriate, you may agree to the correction or cancel the affected purchase for a refund.

Corrections do not permit us to disregard an accepted order’s agreed terms or applicable consumer remedies.

Use the Services lawfully and without interfering with other customers or the store’s operation.

You must not:

• Submit fraudulent orders or use payment details without authorization
• Impersonate another person or misrepresent your identity
• Harass or threaten customers, staff, or other individuals
• Upload malware or attempt unauthorized access to systems or accounts
• Collect another person’s private information without permission
• Publish content that infringes intellectual property or other protected rights
• Send spam or manipulate reviews, promotions, or checkout functions
• Bypass security controls or conduct automated activity that disrupts the Services

We may restrict activity reasonably believed to involve fraud, security threats, or a material breach of these Terms.

You may stop using the Services at any time and contact us about closing an account.

We may suspend or end access for a material breach, unlawful conduct, or a significant security concern. Where reasonably practicable, we will explain the action and provide an opportunity to resolve the issue.

Ending website access does not cancel legitimate refund obligations or remove your rights concerning purchases already made.

Provisions concerning intellectual property, outstanding obligations, privacy, and dispute resolution continue where their purpose requires.

General gardening content is provided for information and may not address the conditions of your particular planting space.

Follow the product instructions and assess suitability for your intended use. For mounted accessories, check the supporting surface and any stated load requirements before installation.

We cannot guarantee that the website will always be available or free from technical interruptions.

Any permitted limitations on website warranties apply only to the extent allowed by law. They do not exclude product descriptions, express commitments, statutory guarantees, or remedies for goods that are faulty or not as described.

Where permitted by law, we are not responsible for indirect business losses, such as commercial loss of profit, arising from personal or household use of the Services.

We may not be responsible for damage caused solely by misuse, unauthorized alteration, or failure to follow clear product instructions. This does not exclude responsibility for defects or inadequate instructions attributable to us.

Nothing in these Terms excludes or limits liability for fraud, willful misconduct, death or personal injury caused by negligence, or any other liability that cannot legally be excluded or limited.

Your applicable rights to delivery, repair, replacement, refunds, or other consumer remedies remain in effect.

To the extent permitted by applicable law, you may be responsible for reasonable, proven losses directly caused by your unlawful conduct or a material breach of these Terms, including unauthorized use of another person’s payment details or intellectual property.

This provision does not require you to cover losses caused by our own negligence, misconduct, or failure to fulfill our obligations.

If a third-party claim concerns your conduct, we will give reasonable notice and an opportunity to respond. We will not impose a settlement obligation on you without your agreement or a lawful basis.

If a provision is found invalid or unenforceable, it will not apply to the extent of that finding.

The remaining provisions continue where they can operate lawfully and independently. Any necessary adjustment must preserve applicable consumer protections.

A delay in exercising a right does not automatically mean that right has been waived.

These Terms, the applicable product information, the accepted order details, and the policies referenced here form the agreement relevant to your use and purchases.

They do not override express commitments made to you or rights provided by mandatory law.

If documents conflict, mandatory law takes priority. Specific agreed order terms govern over general website wording where appropriate, and ambiguities will be interpreted as required by applicable law.

You may not transfer an account or contractual obligations to another person without our agreement where that transfer affects account security or fulfillment.

We may transfer our business or relevant contractual responsibilities as part of a lawful reorganization or business transfer, provided this does not reduce your existing consumer rights.

We will notify you where required. A transfer does not remove obligations relating to accepted orders, refunds, or personal information.

Subject to mandatory consumer protections, these Terms are governed by the laws of the People’s Republic of China.

If the mandatory laws of your country of habitual residence provide protections that apply to your purchase, those protections remain available.

Please first contact service@sorqela.com so we can attempt to resolve a concern. This does not prevent you from contacting a consumer authority or bringing a claim before a court with lawful jurisdiction.

These Terms do not require you to give up a legally protected right to bring proceedings in your home jurisdiction.

Section titles help you locate information. They do not change the meaning or scope of the provisions beneath them.

The current version of these Terms is available on this page.

We may revise them to reflect changes in the Services, business operations, or legal requirements. Material changes will be communicated where required, together with their effective date.

Revisions generally apply prospectively. They will not retrospectively reduce rights or change the agreed conditions of an existing purchase unless legally required or separately agreed with you.

For questions about these Terms, orders, delivery, or after-sales assistance, contact:

Sorqela™
Operated by Shenzhen Wangdao Culture Technology Co., Ltd.

Email: service@sorqela.com
Phone: +86 15712182629 (China)

Business Address:
Room 4A07C, 4th Floor, Tianxiang Building
Tian'an Cyber Park, No. 12 Tairan 5th Road
Tian'an Community, Shatou Subdistrict, Futian District
Shenzhen, Guangdong Province, China

Legal Representative: Xie Lu
Unified Social Credit Code: 91440300MAEF888Q5C
Customer Support Hours: Monday – Friday (9:00 AM – 6:00 PM)