This Privacy Policy describes how Shenzhen Wangdao Culture Technology Co., Ltd., operating as Sorqela™, handles personal information connected with sorqela.com.

It covers browsing our gardening products, placing orders, using an account, subscribing to communications, and contacting customer support. It also explains the choices available to you concerning your information.

The information we receive depends on how you interact with our store.

Information You Provide:
You may provide information when you purchase balcony or courtyard gardening accessories, register or update an account, sign up for promotional emails, request order assistance, a return, or a refund, submit a review or contact us.

This information may include:

• Your name, email address, and telephone number
• Billing and delivery addresses
• Account details and communication preferences
• Products ordered, transaction records, and payment status
• Messages, reviews, and photographs you choose to share

Payment providers process the payment credentials needed to complete a transaction. We may receive limited payment information, such as a transaction reference or card type, but do not store your full card number or security code.

Automated Information:
Our website and its service providers may receive IP address and approximate location derived from it, browser, operating system, and device information, pages viewed, links selected, and shopping interactions, cookie identifiers and similar technical information, referral sources and information used to detect suspicious activity.

Information from Service Providers:
Payment, delivery, and commerce providers may send us payment confirmations, shipping updates, fraud indicators, or other information needed to manage your purchase.

We use personal information for the following purposes:

• Order Administration: Confirm purchases, process payments, prepare shipments, provide tracking updates, and manage returns or refunds.
• Customer Assistance: Answer product questions and investigate delivery, payment, or product concerns.
• Store Operation: Maintain accounts, remember relevant preferences, and improve navigation and product information.
• Marketing: Send promotional communications where permitted and measure advertising performance, subject to applicable consent requirements and opt-out choices.
• Security: Identify unauthorized transactions, protect accounts, and investigate misuse of the store.
• Legal and Administrative Requirements: Maintain required business records, resolve disputes, and comply with lawful requests.

Where applicable law requires a legal basis, we rely on fulfilling a contract, complying with legal obligations, consent, or legitimate interests where permitted. You may withdraw consent without affecting processing that lawfully occurred before withdrawal.

We retain information only for as long as reasonably needed for these purposes, taking account of accounting requirements, outstanding disputes, security needs, and applicable law. Retention periods vary by record type.

We use reasonable technical and organizational safeguards appropriate to the information handled.

Payment Processing: Payment details are transmitted through encrypted checkout connections and handled by the relevant payment provider.

Access Management: Access to customer information is limited according to the responsibilities of staff and service providers.

We disclose information where reasonably necessary to operate the store and fulfill the purposes described in this policy.

Recipients may include:

• Shopify, which provides our commerce platform
• Payment processors and fraud-prevention providers
• Fulfillment partners, shipping carriers, and delivery services
• Providers supporting customer communications and website operation
• Professional advisers or authorities where legally necessary
• A successor organization involved in a lawful business transfer, subject to applicable safeguards

These providers may process information under their own responsibilities or on our behalf, depending on the service.

Advertising & Marketing Partners:
If enabled on our website, advertising technologies may disclose device identifiers, browsing activity, and purchase-related events to advertising or measurement providers. Providers may include:

• Meta (Facebook / Instagram): Privacy Policy
• Google: Privacy Policy
• AppLovin: Privacy Policy

Listing a provider does not mean every provider operates on every page or for every visitor. Advertising disclosures may qualify as a “sale,” “sharing,” or processing for targeted advertising under certain privacy laws, even without a monetary payment for the information.

Where applicable, you may opt out through the website’s privacy controls or contact service@sorqela.com. Service providers may process information outside your country, including in China and other locations where they operate. Where required, appropriate safeguards apply to international transfers.

Cookies and similar technologies help the store function and may support measurement or advertising.

• Strictly Necessary Cookies: Support functions such as the shopping cart, checkout, account authentication, and security.
• Preference Cookies: Remember settings and choices to make repeat visits more convenient.
• Analytics Cookies: Help measure website activity and identify areas for improvement.
• Advertising Technologies: Where enabled and permitted, support advertising measurement and interest-based advertisements.

Where prior consent is required, non-essential technologies should operate only after you make the relevant choice. You can use available website privacy controls and your browser settings to manage cookies. Blocking essential cookies may affect checkout or other functions.

Deleting cookies, changing browsers, or using a new device may require you to set your preferences again. For information about Shopify cookies, visit: Shopify Cookies.

Links on our website may lead to independently operated services. Those services determine their own information-handling practices. Review their privacy notices before providing personal information.

This policy applies to Sorqela™ activities and does not describe every practice of an external website. Contact us if you have a concern about a link provided through our store.

You can browse public pages without creating an account, although technical information may still be collected as described above.

Depending on your location and the law applicable to our business, you may have rights to request access to or a copy of your personal information, correct inaccurate information, request deletion (subject to lawful retention exceptions), opt out of sale, sharing, or targeted advertising, restrict certain processing or withdraw consent, and appeal a denied request or contact an appropriate privacy authority.

We will not unlawfully discriminate against you for exercising applicable privacy rights. To submit a request, email service@sorqela.com. We may reasonably verify your identity before releasing, correcting, or deleting information.

Do Not Track Signals & Global Privacy Control: Browser “Do Not Track” settings are distinct from legally recognized opt-out preference signals. Where applicable law requires recognition of Global Privacy Control or another valid opt-out preference signal, we will treat it as a request to opt out of the covered sale, sharing, or targeted-advertising activity.

Our store is intended for adults purchasing home gardening products and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

If you believe a child has submitted personal information, email service@sorqela.com with enough detail for us to investigate. We will take appropriate steps to remove information collected contrary to applicable requirements.

If we become aware of a personal-information security incident, we will investigate, take appropriate containment measures, and assess any notification obligations.

Affected individuals and relevant authorities will be notified when required, within the timeframes established by applicable law.

We use your email address to send purchase confirmations, shipping updates, customer-support responses, and other necessary order messages. Promotional emails are sent separately where permitted.

You can unsubscribe using the link in a promotional email or by contacting service@sorqela.com. Unsubscribing from marketing does not prevent us from sending necessary messages about an existing order, account security, or a request you have submitted.

For questions about this policy or requests concerning your personal information, contact:

Sorqela™
Shenzhen Wangdao Culture Technology Co., Ltd.

Email: service@sorqela.com
Phone: +86 15712182629 (China)

Business Address:
Room 4A07C, 4th Floor, Tianxiang Building
Tian'an Cyber Park, No. 12 Tairan 5th Road
Tian'an Community, Shatou Subdistrict, Futian District
Shenzhen, Guangdong Province, China

Customer Support Hours: Monday – Friday (9:00 AM – 6:00 PM)