Whether you are starting a balcony herb garden or refreshing a courtyard planting area, knowing when your supplies will arrive helps you plan. This policy outlines order preparation, shipping charges, estimated transit times, and assistance with delivery issues.

Sorqela™ specializes in compact gardening essentials and accessories for balconies, patios, and home planting spaces.

Orders may be dispatched from our own or partner fulfillment facilities, including overseas locations, depending on stock availability and the destination. Our registered business address is not necessarily the location from which your order ships.

Orders are prepared for shipment after payment has been confirmed.

Order Processing Time:
Standard preparation takes 2–4 business days and includes checking the order, preparing the items, and packing them for transit.

Peak Seasons:
During holidays or periods of increased order volume, preparation may take up to 5 business days. If a further delay affects your order, we will notify you using the contact details provided at checkout.

Shipping Fee:
A flat shipping charge of $5.99 applies to each order placed for an available destination. The charge is shown at checkout before payment.

Business days exclude weekends and public holidays. Processing time is separate from the delivery estimates below.

The following estimates begin after dispatch and do not include order processing time.

Shipping availability is determined at checkout.

These timeframes are estimates rather than guaranteed arrival dates. Carrier disruptions, customs inspections, severe weather, and local delivery conditions may extend transit time.

A shipping confirmation email containing tracking details will be sent after your order is dispatched.

Please note:

• The first carrier update may take 1–3 business days to appear.
• A shipping label being created does not necessarily mean the carrier has collected the parcel.
• Tracking updates can pause between transit locations. If the tracking remains unchanged for an extended period or shows an unexpected status, please contact us for assistance.

International shipments may be subject to customs duties, import taxes, or clearance charges imposed by the destination country.

Unless checkout expressly states that these charges are included, they are payable by the recipient and are separate from our $5.99 shipping fee.

Customs requirements and charges vary by destination. We cannot guarantee that a shipment will be exempt from additional fees.

Customs clearance may affect delivery times. If your shipment is held, contact us and we will help provide available shipment information or documentation needed to resolve the issue.

If you need to correct an address, change order details, or request cancellation, email service@sorqela.com as soon as possible, preferably within 12 hours of purchase.

Include your order number and the specific change requested.

We will check the order’s fulfillment status and confirm whether the request can be completed. Changes and cancellations cannot be guaranteed once packing or dispatch arrangements are underway.

If cancellation is approved, we will refund the canceled order to the original payment method. If the parcel has already shipped, please refer to our Return & Refund Policy for the next steps.

Contact service@sorqela.com if your order arrives damaged, appears to be lost, or has a delivery status you believe is incorrect.

Damaged Items:
Please report damage promptly, ideally within 72 hours of delivery, and include your order number and photographs of the item, packaging, and shipping label where available. The 72-hour period helps us investigate quickly and is not an automatic cutoff for assistance. For items that arrive damaged, defective, or incorrect, we will arrange an appropriate replacement, refund, or return solution at no additional cost to you.

Lost in Transit:
If a shipment appears to be lost, we will investigate with the carrier or fulfillment partner. Once loss is confirmed, we will arrange a replacement or refund at no additional cost to you.

If tracking shows “Delivered” but you have not received the parcel, please check nearby delivery locations and with household members, then contact us. A “Delivered” scan alone will not automatically close your claim; we will review the circumstances and available delivery evidence.